Shipping & Returns

 

Shipping Information

Due to weight, the shipping cost of goods may vary. We have set flat shipping rates for different weight brackets. All rugs will have a flat rate shipping fee of $50.

Our pieces are shipped from Salt Lake City, UT. If you are local and prefer to pick up your order please email us at hello@westwoven.com. 

We currently only ship domestically. If you are an international customer interested in one of our pieces please email us at hello@westwoven.com and we will do our best to work with you.

An email with your confirmation and tracking number will be sent once your order is shipped. Please allow 3-5 business days for your order to be processed and ready to ship.

 

Returns & Exchanges

Due to the vintage nature of our products all sales are final.

Our rugs and products are antiques. These heirloom quality pieces have been pre-owned and have been cleaned before being sent to warm your home.

We photograph our products in natural light to ensure that the images reflect the colors and character of each piece. Colors may vary depending on your screen and resolution. If you have questions or would like to see additional photos before purchasing please email us at hello@westwoven.com.

 

Care Instructions

We recommend spot cleaning rugs, dry cleaning pillow covers, and hand washing home decor with gentle all natural cleaners to ensure these pieces will be passed down for years to come. If you have any questions on how to care for your goods please email us at hello@westwoven.com.